A while back, one of the planners I work with – Sean – had a great idea (he does that a lot – a nice quality).
We’d been talking about the growing demand for transparency in marketing and business, and that while many marketers today see the need for it, at the same time many companies struggle with knowing just what to do about it.
Sean thought it would be cool if a few companies picked a day, and invited their customers in to see some part of their business behind the scenes – the factory floor, the R&D lab, the headquarters. He called it “Take Your Customer To
Work Day.” Last summer he wrote a blog post about it, which proceeded to get a lot of positive response, including a nod from no less than Seth Godin.
Since then there have been a few high-profile initiatives that have done just this. The most notable was last summer’s P&G‘s Mommy Blogger event, where the Pampers brand team invited 15 bloggers to tour their Cincinatti headquarters, hear about new products, talk about their needs, and weigh in on the current state of marketing. It was an exercise in transparency that had some risk to it, but by all accounts was fun for all involved, and got P&G both some great learning and some great press.
Given the positive feedback and the successful examples, we’ve decided to go ahead try to do it.
Thursday May 28 2009 will be the inaugural “Take Your Customer To Work Day.”
Several brands have already jumped on board, including Zappos (of course…), SteamWhistle Beer, and Beck Tench. We’re issuing an open call for other companies to come along for the ride and bring their customers in house for the day. And we’re asking any company who participates to document it, and we’ll collect all the stories, photos, and videos and create some interesting content with it.
Huge kudos to Sean for coming up with the idea, and taking the initiative to actually get this thing going.
So talk to your clients and partners, and help spread the word. Let’s get some momentum behind this thing.